DLD contact details: phone, email and chat

Dubai Land Department's contact page, read 9 October 2026, lists a call number for non-technical questions, the email info@dubailand.gov.ae, a WhatsApp chat, a live chat and a chatbot called Malik. Payment problems go to Noqodi, DLD's payment provider, on 600 503 036 (read 9 October 2026).

Which email address does DLD give?

DLD's contact page and eServices page carry the same notice. It says that from 1 August 2021 the technical support email changed from info@eres.ae to info@dubailand.gov.ae (pages read 9 October 2026).

The FAQ also lists a separate email for the Real Estate Escrow Account Department.

Which phone number is for what?

The contact page, read 9 October 2026, gives a number under "Call Support" for non-technical questions. DLD's FAQ calls the same number its free unified call centre. The number is on DLD's contact page.

For payment problems, the page has a Noqodi Customer Support box. It lists the phone 600 503 036, the email support@noqodi.com and a support form (read 9 October 2026).

What are the opening hours?

The contact page, read 9 October 2026, gives customer service hours of Monday to Thursday 7:30 am to 3:30 pm and Friday 7:30 am to 12:00 pm. It gives support by phone, email and chat from Monday to Friday, 7:30 am to 4:30 pm.

What is Malik?

Malik is described on the contact page as "DLD's Virtual Assistant", labelled "Powered by OpenAI". The page says it answers questions around the clock. A Live Chat option connects to a person.

Are there other channels?

The contact page also lists an enquiry form, a technical request form and DLD's office on Baniyas Road, Dubai.

For complaints, DLD's FAQ lists separate routes. Keyva's guide to filing a complaint with DLD sets them out.

How can a contact detail be checked?

The contact details above are taken from dubailand.gov.ae/en/contact-us/ as read on 9 October 2026. A detail found elsewhere can be compared with that page.

Updated 9 October 2026: figures and wording corrected.